Frequently Asked Questions (FAQ)

Funds are not applied instantly.
Reloads are processed Monday–Friday, 9:00 AM – 4:30 PM (EST).

• During business hours: same day
• After hours/weekends: next business day
• Processing may be delayed during holidays.

All orders are processed within 7–10 business days.

• Orders are shipped via US Postal Service (USPS)
• You will receive a shipping notification once your order is sent

Please contact [email protected] to make arrangements for pickup at any of our 3 divisions (Hartford, New Haven, Stamford) during business hours.

If you created an account with a username and password:

• You will receive a printed order with your shipment
• You can log in and view your order history
• You can reprint your order, which also serves as your CTtransit invoice

All prices are publicly listed on our website.
Certain organizations may be eligible for discounts on 31 day local or 31 day sr/dis passes only. Please consult this link on the CTDOT website for more details and to establish eligibility,https://portal.ct.gov/dot/publictrans/bureau-of-public-transportation/ctpass?language=en_US

All shipments are handled by USPS, and delivery timing is outside our control.

• Estimated delivery: 7-10 business days after shipping
• Delays may occur depending on USPS operations and weather

Please ensure your address includes your:

• Full Name
• Complete Street Address
• Apartment/Unit number
• Zip code

If your order is returned to us:

1. We will attempt to contact you.
2. We will resend the order once (via USPS).
3. For orders that are returned to us twice by USPS we reserve the right to cancel and refund the purchase.

Email us at: [email protected].

Include your Order Number in the subject line. This helps us locate your order faster.

We accept:

• Visa
• Mastercard
• Discover

Please note that we do not accept American Express.

• Not for public use
• Orders using this option incorrectly will be automatically canceled

Please make checks payable to CTtransit.

Mail your payment to:
CT TRANSIT
Prepaid Fares
100 Leibert Road
Hartford,  CT  06120

Please contact us with your Order Number and details of the issue.

• We will review your request
• If applicable, we will cancel and issue a refund to your credit card, depending on your bank usually 3-7 business days
• Email us at: [email protected]